Address: Units 710 to 711, 7/F, Lakeside 2, No. 10 Science Park West Avenue, Hong Kong Science Park, Pak Shek Kok, Hong Kong
Tel: 852-2838 0306
Fax: 852-2834 4180
1.The GeneHarbor Website
2. GeneHarbor Flagship Retail Locations Shop 3236, 3rd Floor, Harbour City Mall, Canton Road, Tsim Sha Tsui, Hong Kong
Shop 920, 9th Floor, Times Square, Causeway Bay, Hong Kong
Shop S003A, Core Building 1, No. 1 Science Park East, Sha Tin Science Park, Hong Kong
3. E-Commerce Platforms -JD Worldwide
We ship anywhere DHL delivers.
Currently, we are not shipping to mainland China. For our customers in mainland China we would like to direct you to our flagship stores on either JD’s or T-mall’s cross border e-commerce platforms.
Refunds will only be issued for returns within 30 days from the date of purchase, that retain their original factory seal and remain in factory-quality condition. We cannot issue refunds for partially used product or product that appears to be handled, opened, or tampered with.
If you determine you have received damaged or unusable items, please retain the box, the packing materials and the items inside. Please provide us with your order number and photos of all damaged items, so our team can assess the claim and take the proper steps to help find a satisfactory solution.